Refund and cancellation policy

Eligibility, timelines, and how to request a refund or transfer for The Agile Forum online virtual training and related paid programs.

Last updated: July 11, 2026

1. Acceptance of Terms

The Agile Forum (“we”, “us”, “TAF”) provides online virtual training and related project management services through theagileforum.com and related digital services (the “Site”). By registering for a course or program, making a purchase, or using the Site, you acknowledge this Refund and Cancellation Policy together with our Terms and conditions and Privacy policy. If you do not agree, do not enroll or complete a purchase.

2. Payment and Registration

Registration for online virtual training and other paid offerings requires accurate, complete information. Payment is processed by our payment providers (for example Razorpay). By completing a purchase you authorize the charge for the selected items and confirm that you have reviewed applicable program details, schedules, and this refund policy before checkout.

Program access, confirmations, and refund eligibility are tied to the purchase and schedule reflected in your order confirmation. Failed or disputed payments may delay or revoke access until the issue is resolved.

3. Intellectual Property

Course materials, videos, documents, assessment content, branding, and other Site content are owned by The Agile Forum or its licensors. You receive a limited license for your own learning only. Unauthorized copying, redistribution, sharing of paid materials, or other intellectual property violations may result in removal from a program without refund, as described in section 4.3 and our Terms and conditions.

4. Refund and Cancellation Policy

The following rules apply to cancellations and refunds for paid online virtual training and related programs, unless a specific offering’s checkout disclosure states otherwise in writing.

4.1 General Refund Eligibility

• Cancel three (3) or more days before the scheduled start: you are eligible for a refund of the course fee, subject to the processing rules below.

• Cancel within three (3) days of the scheduled start: no refund is available.

• After the course has started: no refund is available, including for partial attendance or early withdrawal.

Cancellation requests must be submitted in writing using the contact details in section 6, and must clearly identify your order, course, and preferred refund or transfer outcome.

4.2 Refund Processing Time

Approved refunds are typically processed within five to seven (5–7) working days after we confirm eligibility. Refunds are issued to the original payment method. Bank, card, or payment-gateway charges may be deducted where applicable; timing of credit appearing on your statement depends on your bank or provider.

4.3 Non-Refundable Circumstances

Refunds are not available in the following situations:

• No-show or failure to attend without a timely cancellation under section 4.1

• Violation of intellectual property rules or unauthorized sharing of course materials

• Technical issues on the participant’s side (device, network, software, or local connectivity) that prevent attendance

• Removal from a program for misconduct or breach of our code of conduct under the Terms and conditions

4.4 Course Rescheduling and Transfers

Subject to availability, you may request a transfer to another session of the same course if you notify us at least three (3) days before the originally scheduled start. A transfer or administrative fee may apply. Transfers are not a substitute for a refund when eligibility under section 4.1 has already expired.

5. Exceptional Cases

If The Agile Forum cancels or materially reschedules a course, you may choose a full refund of the amount paid for that course or enrollment in a future session of the same offering at no additional course fee (subject to availability).

Medical emergencies or similar exceptional circumstances may be considered on a case-by-case basis when supported by appropriate documentation. Approval is at our reasonable discretion and does not create a standing exception to sections 4.1–4.3.

6. Contact for Refunds

To request a cancellation, refund, or transfer, email contact@theagileforum.com with your full name, order or registration details, course name and start date, and the reason for your request. You may also reach us on WhatsApp at +1 332 266 2360.

We aim to acknowledge refund-related requests promptly and will confirm next steps, eligibility, and any documentation needed.

7. Changes and Acknowledgment

We reserve the right to modify this Refund and Cancellation Policy. When we do, we will revise the “Last updated” date above. Continued enrollment or use of the Site after a change means you accept the updated policy for future purchases, except where mandatory consumer-protection rules require otherwise for an existing order.

By enrolling in a course or completing a purchase, you acknowledge that you have read and understood this policy, including refund windows, non-refundable circumstances, and contact procedures.